Customer Service

Live Chat – I can look after this feature you may have already set up on your website or I can advise on one to set up. I can then look after this for you answering any questions which might come via this feature in a timely manor.

E-commerce – I can process orders on your behalf, deal with your suppliers if required. I can also deal with any issues and refunds or awkward customers.

Call Handling – Please see the separate page for more information on this service.

Social Media Management – I can look after all your social media channels by replying to messages on your behalf and scheduling posts to update your targeted market.

Email Management – Once given access to your emails, I can receive all emails and deal with them on your behalf. I can also filter out any Junk/Spam mail you are receiving and keep your inbox up to date.

SMS Reminders – Are you losing business because clients are missing their appointments/meetings with you? I can send your clients a reminder SMS message before their appointment/meeting with you to remind them of this. This message can come from a dedicated SMS number which is personalised with your company information. Your client can reply to this message and I can deal with the message from them or send it to you for you to deal with.

Appointment Management – Do your clients have to book appointments with you? I can handle the booking, re-scheduling or even cancellation of your clients appointments. I am trained in the MindBody and Cliniko appointment software packages.

CRM (Customer Relationship Management) Set Up – I can set you up a CRM System to manage your Customers. I can show you how to use this and how to integrate other applications with this system.

CRM (Customer Relationship Management) Updates – If you already have a CRM System in place, I can manage this and keep it updated for you.

If the service you are looking for is not listed above, then please don’t hesitate to contact me to discuss if I am able to assist you with this.