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What makes a great Customer Service Virtual Assistant?

You might have heard the words Virtual Assistant and know what this role entails but have you heard of a Customer Service Virtual Assistant and how does this differ from a Virtual Assistant?

 

 

Love

Why I LOVE being a Customer Service Virtual Assistant

On this day of love, Valentine’s Day, I thought I would share with you, why I LOVE being a Customer Service Virtual Assistant.

 

 

 

Lady on the phone

Happy Customers, Equals More Customers

It makes sense really, as happy customers will buy from you time and time again. They will tell all their friends, colleagues and associates, about you and your product or service.

 

 

Lady at a desk

What can a Customer Service Virtual Assistant do for your business?

A Customer Service Virtual Assistant, can deal with your customers on your behalf, saving you time and money in your business.

 

 

 

Picture of a phone

Call Handling – How does it work?

Have you heard of call handling? Sometimes it’s also known as call answering or even virtual reception. Do you know what it is and is it a service which could assist you, with the running of your business?

 

 

Man Talking on phone

Why you should outsource your business calls

Are you spending your valuable time answering your incoming business calls? Are these calls interrupting your working day? Did you know you can outsource these calls?

 

 

Cisco VOIP Phone

Why I love VOIP

Let’s start at the beginning, as this is always a great place to start! WHAT IS VOIP? VOIP stands for Voice over Internet Protocol, it basically means that you can have a geographical landline and make calls from it very cheaply over the internet. You can call anyone and anyone can call you on this number.

 

 

10 tips for answering your business calls more professionally

10 tips for answering your business calls more professionally

If you’re a small business owner like myself, did you know that the first impression you give of your business really counts, when current and potential clients call you?

Here are my top 10 tips for answering your business calls more professionally.

 

 Is your small business prepared for EasterIs your small business prepared for Easter?

With Easter, just a few weeks away now and the school Easter holidays imminent, is your small business prepared for Easter?

Are you taking anytime off? Are you worried or scared about taking a well-earned break?

 

 

Why I became a Virtual Assistant

It all started when I was a teenager and I used to go and visit my Grandad in his office. He ran the office for the family building business to the ripe old age of 90!! The business was started by his Dad and to this day, my Dad still runs it!

 

 

What is Email Management?

Well, in a nutshell, it is when you outsource your emails to another person, for them to deal with them on your behalf! Sounds good, doesn’t it?!

Like you, I am also a small business owner and email forms, the main communication method between myself and my clients.

 

 

Why you should outsource your email management

As a small business owner, communicating via email with your customers is very important, as it still remains one of the most used forms of communication.

Some times the number of emails we receive can be stressful and you might dread opening your inbox on a Monday morning!

 

 

 

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