I am Amanda, owner of Virtual Delegation, that’s me over there to the right of your screen, I must admit I am not a massive fan of having my picture taken, I bet you can tell!

I started Virtual Delegation back in April 2012.

I am an experienced UK based Customer Service Virtual Assistant, working from my home office in beautiful Devon.

I have 19 years experience working in the Administration and Customer Service industries. I have managed a Call Handling company, as well as a team of Call Handlers. I also have experience in training Call Handlers. I know A LOT about what makes great Customer Service.

My passion is looking after my clients customers, so they can get on with running their wonderful business.  I can assist with anything from call handling, email management, customer service assistance, social media message management, live chat assistance, order management, the list is endless.

I have experience using the following software:

  • Canva
  • Capsule
  • Cliniko
  • Eventbrite
  • Freshdesk
  • Google Docs, Drive and Calendar.
  • Hootsuite
  • Infusionsoft
  • Jot Form
  • Live Chat Systems
  • MailChimp
  • MindBody
  • MS Word, Excel, Access and PowerPoint.
  • Podio
  • Skype
  • Slack
  • SmartSheet
  • SurveyMonkey
  • Teamwork
  • Trello
  • WooCommerce
  • WordPress
  • Zendesk
  • Zoho CRM


I am also a Community Member of the Society of Virtual Assistants.

If you would like some help managing your customers, get in touch today.

I look forward to speaking with you.