Having GREAT Customer Service will set you apart from your competitors and customers will buy from you time again and again. They will also remain loyal to your brand or company.
Keeping your customers happy, can be time-consuming and sometimes it can feel like a struggle.
Whilst you are busy working on your business, I can support you by looking after your customers and provide them with GREAT customer service on your behalf.
I can assist you with:
Email and Social Media Enquiries
I can monitor your incoming emails and messages via your social media channels, respond on your behalf, deal with any queries your customers might have and as well as new enquiries.
I can filter out any Junk/Spam mail you are receiving and keep your inbox up to date, leaving only important messages for you to deal with or I can deal with them on your behalf whichever you prefer.
I can look after this for you answering any questions which might come via this platform giving customers an instant answer to their query.
Are you losing business because clients are missing their appointments/meetings with you? I can send your clients a reminder SMS message before their appointment/meeting with you to remind them of their appointment.
Do your clients have to book appointments with you? I can handle the booking, rescheduling, or even cancellation of your clients’ appointments.
I can send these on your behalf and collate any information from them as required.
I have PAYG and Monthly packages available.
TERMS AND CONDITIONS
Every Friday you will be sent an email informing you of how many hours you have left in your package, how many hours you have used up and if you are about to exceed the hours in your package.
Unused hours can’t be carried over to the next month.
If you choose a PAYG package, you only pay me for the hours I work. I keep a record of this via my Project Management Software. If it takes me two minutes, then you are only charged two minutes.
I aim to have you set up within 24 hours of receiving the completed form (Monday to Friday)
Don’t forget you can change your package at any time, once you have taken one out with me. All I require is an email notifying me of this and which package you wish to change to giving me 7 days’ notice of this change.