Frequently Asked Questions
Why Should I hire you?
You should hire me because, I am friendly, efficient, organised and I have worked in a variety of roles within the Administration industry, since 1998!!
My passion is looking after your customers, so you can get on with running your business.
My knowledge of the many software packages available to assist with running your business is vast!
What hours do you work?
I work Monday to Friday from 9am to 5pm. I don’t work on weekends or bank holidays.
How do I sign up for one of your packages?
To sign up for one of my packages, you need to complete the sign-up form. A link to this can be found at the bottom of each package page.
What happens once I have signed up for one of your packages?
Once the form has been completed and submitted, I will be in contact with you, to complete the next steps.
You will be emailed your Terms and Conditions, via a separate email from E-Sign. Please review the Terms and Conditions and then electronically sign them, (you just need to type your name and this will create your electronic signature for you).
If you have chosen to pay by BACS, you will find this information on your first Invoice. However, if you have chosen to pay by Monthly Direct Debit (GoCardless), you will be emailed another link to set this up.
I aim to have you set up within 24 hours, usually within a few hours, but no more than 24 hours, if the sign-up form is received during my business hours. If it is received at the weekend or on a Bank Holiday, I will aim to have you set up by the end of the next working day.
Can I switch to a different package?
Yes, of course, you can change your package at any time, once you have taken one out with me. All I require is an email notifying me of this and which package you wish to change to giving me 7 days’ notice of this change.
Are there any services that you don’t offer?
I don’t offer any Accountancy/Bookkeeping services as I am not MLR registered. I also don’t make sales calls/cold calls on your behalf.
Can I use your services on an ad-hoc basis?
Yes, of course, you can, I am here as and when you and your small business require my services. For this type of assistance, you would be best to choose one of the PAYG packages.
Do you have any insurance?
Yes, I have Professional Indemnity Insurance as well as Cyber Liability Insurance.
What professional bodies are you registered with?
I am registered with ICO as a Data Controller and my Data Protection Registration Reference Number (Data Protection Registration Number) is Z3265525.
I am also a Community Member of the Society of Virtual Assistants.
What payment methods do you accept?
I accept payment via BACS and Direct Debit (via Gocardless).
What is your cancellation policy?
I do hope that you won’t want to cancel a service you have taken out with me, but you can terminate your Agreement by giving 30 days’ notice via email. If you fail to give the 30 days notice you will incur a surcharge of £25.00.
How can I contact you?
CUSTOMER SERVICE QUESTIONS
How do I give you access to my emails?
All I need from you is the email address, the password, the incoming server information, the outgoing server information as well as the port numbers for the incoming and outgoing servers and away I go!
How often do you check my emails?
I check your emails frequently throughout the day. At least once an hour throughout my working day. Emails aren’t checked on a weekend or a Bank Holiday.
How do you alert me to important emails?
Whilst I am checking your emails, if I see an email that needs bringing to your attention or is urgent, I will either flag it up so you can see this, or I will send you an SMS message regarding this.