I love organising events and I started my working life working for a company who organised trade shows and this is where my love of organising events started.
I left school at the age of 16, just over 20 years ago, showing my age now! With a passion to learn to drive.
As a small business owner, communicating via email with your customers is very important, as it still remains one of the most used forms of communication. Sometimes the number of emails we receive can be stressful and you might dread opening your inbox on a Monday morning!
Well, in a nutshell, it is when you outsource your emails to another person, for them to deal with them on your behalf! Sounds good, doesn’t it?! Like you, I am also a small business owner and email forms, the main communication method between myself and my clients.
It all started when I was a teenager and I used to go and visit my Grandad in his office. He ran the office for the family building business to the ripe old age of 90!! The business was started by his Dad and to this day, my Dad still runs it!
If you’re a small business owner like myself, did you know that the first impression you give of your business really counts, when current and potential clients call you? Here are my top 10 tips for answering your business calls more professionally.
Let’s start at the beginning, as this is always a great place to start! WHAT IS VOIP? VOIP stands for Voice over Internet Protocol, it basically means that you can have a geographical landline and make calls from it very cheaply over the internet. You can call anyone and anyone can call you on this number.
Are you spending your valuable time answering your incoming business calls? Are these calls interrupting your working day? Did you know you can outsource these calls?
Have you heard of call handling? Sometimes it’s also known as call answering or even virtual reception. Do you know what it is and is it a service that could assist you, with the running of your business?
A Virtual Assistant can deal with your customers on your behalf, saving you time and money in your business.
It makes sense really, as happy customers will buy from you time and time again. They will tell all their friends, colleagues and associates, about you and your product or service.
On this day of love, Valentine’s Day, I thought I would share with you, why I LOVE being a Virtual Assistant.
I thought I would give you a little insight in to my day as a Virtual Assistant.
If like me, you are a working parent in England, then the school summer holidays are fast approaching!
I do and I love Google Calendar, now I know there are other online calendars out there, Apple iCal and Outlook to name a few but for me, Google Calendar fits my needs the best.
Do you want a UK Geographical Number but not the costs associated with it, to use for your business?
Maybe you’re using a mobile number as the main contact number for your business but want a more professional-looking number?
Are you losing business because clients are missing their appointments with you?
Do you know the benefits of working with a remote worker?
Hopefully, you and any staff you might employ are back to work, and normality in your business has resumed after the recent adverse weather and snow.
Have you heard about Virtual Assistants? Maybe you have done a little research in to them and what they offer and how they might be able to help you and your business BUT then you see they charge £25 per hour!
So here you are again, working late in to the evening or on a weekend catching up on your emails or messages, because you have so much work to do during the week, this is the ONLY way you can keep on top of them.
It’s the start of a brand new month today and has it left you thinking oh no, I have no idea what I am doing this month or what I have planned?
If you don’t want to miss that all-important call, or maybe you don’t have anyone to cover the phones whilst you are busy working, you have staff off sick, on holidays or on a break, then this is a service you can’t do without.
Providing great customer service is ONE of the most important things that can set your business apart from your competitors.