I am an experienced UK based Virtual Assistant and Call Handler working from my home office. I have 19 years experience working in the Administration industry and 5 years experience as a Virtual Assistant and Call Handler. Virtual Delegation has been established since 2012.

My passion is being organised and assisting my clients to help make their work load less stressful, so they can get on with important tasks with running their business. I like to learn how my clients work and then take the initiative and get work done on time and accurately.

I also enjoy looking after my clients customers so that they can focus on building their business up in their chosen field. I can handle the most awkward of customers via phone or email and use my initiative in difficult situations. I have been working with online (e-commerce) business for over 2 years and have lots of experience in this field.

I started my working life for a Recruitment Agency.  After a few years, I landed a job in Sales Support for a local Exhibition organising company. There I provided administration support to three Exhibition Directors and two Telesales staff. This role involved sending out all paperwork to new customers by either post or email.  I also organised all the travel arrangements, for the Exhibition Directors and all staff to travel to exhibitions and various meetings. I worked for them for six years, before I went to help out in the office of my family’s building business.

All my work is done to a high standard. My office hours are Monday to Friday 9am – 5pm.

I have a fast accurate typing speed with a good working knowledge of the following software packages :

  • Canva
  • Capsule (CRM)
  • Cliniko Software
  • Google Calendar, Drive and Docs
  • Infusionsoft
  • Jot Form
  • Live Chat Systems
  • MailChimp
  • Microsoft Word, Excel and Powerpoint
  • Mindbody Software
  • Podio
  • Skype
  • Slack
  • SmartSheet
  • SurveyMonkey
  • Teamwork (PMS)
  • Trello
  • WooCommerce
  • WordPress


I don’t offer any Accountancy based services due to HMRC Money Laundering Regulations.