Great Customer Service – Can you afford not to?
Providing great customer service, is ONE of the most important things that can set your business apart from your competitors.
If you have happy customers, they will buy from you time and time again, so if you run a business, great customer service is something you can’t do without.
The most important skills to remember to be able to provide good customer service are:
- Helping customers efficiently and in a friendly manner either on the phone or via email.
- Providing as many ways possible for your customers to get in touch with you.
- Processing orders in a timely manner and keeping them updated on the progress of it.
All of the above can be outsourced to me, yes that correct all of them! Wow, just imagine how much time you could save not doing these tasks.
I can help you with a Live Chat feature on your website, answer your customer calls in a timely manner, all your e-commerce needs from order process, tracking and keeping your customers informed of their order and I can even manage your email inbox and reply to messages on your behalf.
As well as updating your website with new products and offers, and liaising with your suppliers if needed, the possibilities are endless.
I am an experienced UK based Virtual Assistant and Call Handler working from my home office. I have 19 years experience working in the administration industry and 5 years experience as a Virtual Assistant and Call Handler.
My passion is looking after my Clients customers so that they can focus on building their business up in their chosen field. I can handle the most awkward of customers via phone or email and use my initiative in difficult situations. I have been working with online (e-commerce) business for over 2 years and have lots of experience in this field.
To find out more on how I can help you with your Customer Service tasks, please click here to book your FREE 30 minute Consultation Call with me to discuss this.
Posted on Monday 6th November 2017.