Author: admin

Posted on: April 3, 2019 Posted by: admin Comments: 0

Why I became a Virtual Assistant

It all started when I was a teenager and I used to go and visit my Grandad in his office. He ran the office for the family building business to the ripe old age of 90!! The business was started by his Dad and to this day, my Dad still …

Is your small business prepared for Easter
Posted on: March 26, 2019 Posted by: admin Comments: 0

Is your small business prepared for Easter?

With Easter, just a few weeks away now and the school Easter holidays imminent, is your small business prepared for Easter? Are you taking anytime off? Are you worried or scared about taking a well-earned break? I have been a small business owner for 7 years this year and I …

10 tips for answering your business calls more professionally
Posted on: March 18, 2019 Posted by: admin Comments: 0

10 tips for answering your business calls more professionally

If you’re a small business owner like myself, did you know that the first impression you give of your business really counts, when current and potential clients call you? Here are my top 10 tips for answering your business calls more professionally: Answer within 3 rings – make sure that …

Cisco VOIP Phone
Posted on: March 7, 2019 Posted by: admin Comments: 0

Why I love VOIP

Let’s start at the beginning, as this is always a great place to start! WHAT IS VOIP?  VOIP stands for Voice over Internet Protocol, it basically means that you can have a geographical landline and make calls from it very cheaply over the internet. You can call anyone and anyone …

Man Talking on phone
Posted on: February 26, 2019 Posted by: admin Comments: 0

Why you should outsource your business calls

Are you spending your valuable time answering your incoming business calls? Are these calls interrupting your working day? Did you know you can outsource these calls? You can hire a Call Handler, to answer these calls on your behalf, in your business name. All Call Handlers are professionals in their …

Picture of a phone
Posted on: February 19, 2019 Posted by: admin Comments: 0

Call Handling – How does it work?

Have you heard of call handling? Sometimes it’s also known as call answering or even virtual reception. Do you know what it is and is it a service which could assist you, with the running of your business? Let me explain a little more… Call handling, call answering or virtual …

Lady at a desk
Posted on: February 4, 2019 Posted by: admin Comments: 0

What can a Customer Service Virtual Assistant do for your business?

A Customer Service Virtual Assistant, can deal with your customers on your behalf, saving you time and money in your business. They are professional, reliable and efficient individuals. They can answer your calls in your business name, reply to emails on your behalf, manage your live chat feature, as well …

Lady on the phone
Posted on: February 4, 2019 Posted by: admin Comments: 0

Happy Customers, Equals More Customers

It makes sense really, as happy customers will buy from you time and time again. They will tell all their friends, colleagues and associates, about you and your product or service. They will shout about how good you are on social media and also leave you great feedback and reviews. …

Love
Posted on: February 4, 2019 Posted by: admin Comments: 0

Why I LOVE being a Customer Service Virtual Assistant

On this day of love, Valentine’s Day, I thought I would share with you, why I LOVE being a Customer Service Virtual Assistant. I haven’t always been a Customer Service Virtual Assistant, I started off in April 2012, as a Virtual Assistant and after a few years I realised that …

People holding speech bubbles
Posted on: February 4, 2019 Posted by: admin Comments: 0

What makes a great Customer Service Virtual Assistant?

You might have heard the words Virtual Assistant and know what this role entails but have you heard of a Customer Service Virtual Assistant and how does this differ from a Virtual Assistant? I will explain all now… What is a Customer Service Virtual Assistant? A Customer Service Virtual Assistant, …