Happy Customers, Equals More Customers
It makes sense really, as happy customers will buy from you time and time again. They will tell all their friends, colleagues and associates, about you and your product or service.
They will shout about how good you are on social media and also leave you great feedback and reviews.
So how do you make sure that your customers are happy?
One way you can do this is by providing great customer service. Make sure that customers can easily contact your business, with as many options as possible, (phone, live chat, email or via social media messages) and make sure that these channels are monitored. You could employ someone to monitor these channels on your behalf, they don’t have to be located at your business as this can be done remotely.
You could keep them updated with a product they have ordered with delivery/tracking information.
Possibly even start a loyalty scheme, so that they buy from you time and time again.
Also by having great customer service, you can charge more for your product or service.
If you want great customer service, but aren’t sure where to start or don’t have the time to be able to offer this yourself, as well as running your business, then why not book a FREE 30 minute Consultation Call with me a Virtual Assistant. During the call we can discuss your customer service needs and how I can remotely help you.
To book your call click here.
I look forward to hearing from you.