Dear VA – Never Alone
Membership Terms & Conditions
Thank you for choosing to be part of Dear VA – Never Alone. I want you to feel supported, encouraged, and comfortable knowing exactly what is included in your membership.
1. Membership & Payments
All memberships are paid monthly through a recurring subscription.
There is no minimum membership period, and you are free to cancel at any time.
Your first payment is taken when you sign up, with subsequent payments taken monthly on your membership anniversary date.
2. Message Allowances
Each membership package includes a set number of WhatsApp messages per monthly billing period.
Your allowance will depend on the package you have selected.
- Messages cannot be carried over into the following month.
- Any unused messages will expire at the end of your current billing period.
- Messages must remain within the agreed word or voice message limits for your chosen package.
3. Response Times
I aim to respond to all WhatsApp messages within 2 hours during normal business hours.
My business hours are Monday to Friday, 9am – 5pm (excluding bank holidays).
Messages received outside these hours will be responded to during the next working day.
Please remember that Dear VA – Never Alone is a personal support service rather than an emergency or round-the-clock messaging service.
4. Cancelling Your Membership
There is no minimum commitment, and you can cancel your membership at any time by contacting me (Amanda) directly at hello@virtualdelegation.co.uk
Once your cancellation has been processed, no further monthly payments will be taken on your membership anniversary date.
Your membership benefits and support will remain available until the end of your current paid billing period.
If you wish to avoid your next monthly payment, please ensure your cancellation request is received and processed before your next scheduled payment date.
Your 14 Day Cancellation Rights
If you sign up to Dear VA – Never Alone online, you have the right to cancel your membership within 14 days of joining, without giving a reason.
If you choose to cancel within this period, please contact me (Amanda) at hello@virtualdelegation.co.uk.
If you ask for your membership support to begin immediately, during the 14 day cancellation period, you acknowledge that you may be required to pay a proportionate amount for any services already provided if you subsequently cancel.
If the service has been fully provided during the 14 day period, and you agreed to this in advance and acknowledged that your cancellation right would end once the service was completed, you may lose your right to cancel.
After the initial 14 day period, you can still cancel your monthly membership at any time. No further monthly payments will be taken once your cancellation has been processed, and your membership will continue until the end of your current paid period.
5. Refunds
Payments already made are not normally refundable, and unused messages or membership benefits cannot be exchanged for cash or carried forward.
This does not affect your statutory consumer rights, including any applicable cancellation and refund rights.
6. Changes to Membership
If there are any changes to membership prices, packages or included benefits, you will be notified in advance.
7. My Commitment to You
Dear VA – Never Alone is built around encouragement, understanding and genuine support.
I want you to feel comfortable reaching out, asking questions and sharing your experiences, knowing that there’s someone in your corner.
Ask Amanda – Appointment Cancellation & Rescheduling Policy
Your Ask Amanda telephone session is reserved especially for you, and I look forward to having the opportunity to chat.
Cancelling or Rescheduling
If you need to cancel or rearrange your appointment, please provide at least 24 hours’ notice.
You can do this by contacting me (Amanda) directly at hello@virtualdelegation.co.uk.
Where sufficient notice is given, we’ll arrange an alternative appointment at a mutually convenient time.
Late Cancellations & Missed Appointments
Appointments cancelled with less than 24 hours’ notice, or missed without prior notice, may be treated as a used session.
I appreciate that unexpected circumstances can arise, and genuine emergencies will always be considered sympathetically.
If I Need to Rearrange
On the rare occasion that I need to cancel or rearrange your appointment, I’ll contact you as soon as possible to arrange another suitable time.
Thank you for respecting my time and allowing me to give every member the attention and support they deserve.